Privacy Policy

Last updated: September 27, 2026

Who we are

On The Go Handyman LLC (“we,” “us,” or “our”) is a home repair and handyman service based in Chalfont, PA 18914, serving Bucks & Montgomery Counties, PA. This policy explains what information we collect, how we use it, and — importantly — what we never do with it.

Information we collect

When you contact us through this website, call us, or hire us for work, we may collect:

• Contact information — your name, phone number, email address, and service address.
• Job information — details about the repairs or jobs you need, and records of work we perform.
• Communications — records of calls, text messages, and emails between us.
• Website usage — we use Cloudflare Web Analytics, a privacy-friendly tool that measures aggregate traffic (such as page views, referring sites, and general location) without cookies and without identifying you individually. Our hosting provider also keeps standard technical logs, such as IP addresses, for security and reliability.

We collect the information above that you give us, that is necessary to do the work you hire us for, or that our website and hosting collect automatically as described.

How we use your information

We use your information to:

• Respond to your request for a quote or service.
• Schedule, perform, and follow up on the work you asked for.
• Send you appointment reminders, arrival notifications, and job updates.
• Send invoices and handle payment.
• Meet our legal and regulatory obligations.

Mobile information and text messaging

If you give us your phone number, On The Go Handyman LLC may call or text you from our business phone about the work you asked about — scheduling, when we are on the way, quote follow-ups, and invoices. We do not send marketing texts or automated text messages.

If you would rather not get texts, just tell us — by text, phone, or email — and we will call or email you instead.

Who we share information with

We share your information only when it is necessary to do the work or required by law:

• Service providers who help us operate — scheduling software, phone and messaging providers, and payment processors. They may only use your information to provide that service to us.
• Suppliers when ordering equipment for your specific job.
• When legally required — for example, in response to a lawful request from authorities.

We never sell your personal information. We never share your mobile number for third-party marketing (see above).

How we protect your information

We take reasonable measures to protect your information from loss, misuse, and unauthorized access. No system is perfectly secure, but we limit who can access your data and only keep it as long as we need it for the work, our records, and legal obligations.

Your choices

• Ask us what information we hold about you.
• Ask us to correct or delete your information (subject to records we must keep for business, legal, insurance, tax or dispute purposes).
• Ask us to stop texting you at any time — we will call or email instead.
• Ask us to stop non-essential communications. We may still contact you about active or completed work, billing, safety, warranty, or legal and recordkeeping matters.

Contact us at info@otghandyman.com or (267) 417-4050.

Children

This website and our services are not directed to children under 13, and we do not knowingly collect information from them.

Changes to this policy

If we change this policy, we will update the date at the top of this page. If any part of this policy is found to be unenforceable, the rest remains in effect.